Disciplinary and Discrimination
S. Moody v LB of Southwark
On Days Two and Three of my book, ‘Discrimination in Employment Law in 7 Days,’ I describe the protected characteristics, and on Days Four and Five, I describe prohibited conducts. It is important to note that a discriminator treating their victim unconsciously less favourable is just as culpable as one doing the same consciously.
Very rarely would I write about a decision of the Employment Tribunal (‘ET’) because its decision is not binding on any other tribunal or court. However, occasionally, the facts and conclusion – rather than the law itself – of a case at that level make it interesting enough to warrant a departure. The case of Moody v LB of Southwark is one such exception. It caught my attention because of its focus on how subjective complaints about a Black employee’s "demeanour" and "facial expressions" can be used as a vehicle for unconscious—or conscious—racial bias. I am aware that diversity, equity, and inclusion (DEI) training is not supported by some, even with good intentions, but this might be a case for its adoption.
In the case of Moody, an ET found that Ms. Moody, a higher-level teaching assistant (HLTA), had been unfairly dismissal; directly discriminated because of race; and racially harassed, during her employment at a local primary school. The judgment runs to some 525 paragraphs and 86 pages. Therefore, no genuine attempt of succinctness could do it fair justice.
Ms. Moody began her employment with the respondent (‘the School’) in 2013 and promoted to an HLTA in September 2019, a position she held until her dismissal in December 2023. Throughout her tenure, she was generally regarded as a dedicated professional. However, her relationship with the School’s management deteriorated, following a series of complaints regarding her "tone" and "facial expressions." Specifically, Ms. Moody was accused of having an "angry face" and being "intimidating" toward pupils and colleagues. These complaints led to a disciplinary process that eventually culminated in her dismissal for alleged gross misconduct. In consequence, Ms. Moody presented complaints in the ET of, amongst others, unfair dismissal, direct race discrimination and harassment related to race.
Regarding the complaints of direct discrimination and harassment, the ET found that the School’s complaints about Ms. Moody’s "angry face" were not based on objective evidence of misconduct but were instead influenced by negative racial stereotypes. The judgment highlighted that the complaints regarding her tone and expression were "vague" (…”I find the comment to be somewhat vague. I do not find it contains any express criticism of [Ms. Moody’s] conduct”…) and, "exaggerated," (“It is evident that there is a consistent theme to the allegations made against the claimant regarding her interaction with children, which some children report makes them feel scared or even vary scared, that she’s angry and always shouting. There was one incident of a child being found to have lied or at least exaggerated when complaining about the claimant following an investigation by Mr Newman. However, aside from [Ms. G’s] questioning of Child O, there is limited evidence that the children’s accounts were probed or tested when they complained about feeling scared. In fact, [Ms. N] acknowledged she did not do so, and that she accepted the complaints at face value.”
Regarding, the "Angry Black Woman" trope, the ET recognised that the description of Ms. Moody as "intimidating" or "angry" reflected a common racial stereotype used against Black women (…“misattributing anger to black people reinforces a stereotype of the “angry black woman.”…) Also, “[Ms. A-C] written and oral evidence display a lack of insight around unconscious racial bias. When [Ms. Moody] initially objects to the comments, [Ms. A-C] focuses only on the advice regarding [Ms. Moody]’s “body language”. Nonetheless, I find [Ms. Moody] was justified in perceiving these comments, particularly advising [her] to have “soft facial” features as indicative of negative racial stereotyping, more specifically racial anger bias where one more readily misattributes anger to a black person compared to a white person. This comment seems to reflect the trope of [Ms. Moody] as an “angry black woman” to use [Ms. Moody]’s words.”
Furthermore, the ET noted, “I consider there is evidence from which it can be inferred that this was related to race. The respondent had not interviewed an entire class before based on complaints that one or two children in the class had made, yet it decided to do so in this case based on Child O’s allegations Child O’s allegations lacked credibility, which tends to further support the view that the respondent was seeking to obtain evidence of additional complaints to strengthen the case against [Ms. Moody]. This could also be seen as subjecting the claimant to a higher level of scrutiny and being more robust when investigating complaints about her compared to investigating complaints about others.” This disparity in treatment was a key factor in the finding of direct race discrimination.
Regarding, the complaint of unfair dismissal, the ET found that the dismissal was substantively and procedurally unfair. It determined that the investigation into the allegations was flawed and that the decision to dismiss was a disproportionate response to the behaviours described, especially given Ms. Moody's long service and prior record. It stated, “The respondent states the reason or principal reason [Ms. Moody] is dismissed was because [her], “continued allegation of discrimination suggests that the breakdown in relationships is irreconcilable.” In other words, it had lost trust and confidence in [her], which constituted some other substantial reason that justified her dismissal because she had alleged the respondent’s management team was racist, and despite the respondent explaining to her that it had applied its procedures fairly and consistently, she was not prepared to withdraw the remark. And in some circumstances, dismissing an employee who makes a vexatious and malicious allegation of racism could lead to a loss of trust and confidence. However, despite the investigation report suggesting the allegations may be malicious, the respondent’s disciplinary panel makes no express finding that [Ms. Moody’] complaint of racism is malicious or vexatious. Therefore, I conclude it is dismissing her because it considers she has made an ill-founded allegation which she is not prepared to withdraw. I find that a reasonable employer in the respondent’s position would not find that justified dismissal. That is because the respondent’s approach could discourage employees with justifiable grounds for claiming discrimination, from complaining, which would undermine their legal protection.” [Emphasis Added]
Employers and HR professionals must be alive to the dangers of subjective performance management. See also my article, ‘PIP.” They should or must scrutinise subjective feedback. In my opinion, comments such as, "fit," "tone," or "facial expressions," should be treated with extreme caution. Employers must ask whether such feedback is rooted in objective performance standards or personal (and potentially biased) perception. Regarding the role of unconscious bias, it can manifest through the lens of demeanour and perceived personality traits. If employers discipline some employees on grounds of behaviour, but ignore similar behaviour in comparators, they are at high risk of a successful discrimination claim.
Clearly, training for leadership and management require to be specifically focused on identifying and neutralising racial acts, behaviour, conduct, decisions etc. in disciplinary and grievance procedures. Employers must look beyond their own perceptions and ensure that every disciplinary action is grounded in objective, non-discriminatory facts.






